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Archive Monthly Archives: June 2007


Most of the illustrations that you see in my newsletters and on the site come from a stock photo company, Dreamstime.  Instead of having to invest several hundred dollars into

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7 Golden Rules of Online Customer Service

How do you treat the people with whom you do business?  Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we’re still doing

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Does Your Newsletter Keep You Up at Night?

Sometimes it feels like one step forward, and then 3 steps back. I’ve been wrestling with the formatting of my email newsletter for the last several days, trying to reduce the Spam Assassin score

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One of the major problems I have day-to-day is remembering where I’ve read something.  I read many blogs and visit many websites in the course of each day.  What annoys me to no end is

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Writing Articles and Traffic Generation

Q:  How exactly does writing articles drive traffic to your site.  I understand the concept of linking your site in the articles, as well as your "unique voice" and authority of subject

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