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Category Archives for Customer Service

Dealing with Less Than Positive Feedback

So, what happens when you get a message that’s not very positive?  It’s a great blow to the ego, for sure, and sometimes takes me out of the game for a bit.  Alas, I do suffer from

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10 Steps to Researching Your Competition Online

Regardless of what business you’re in, you have competition, or other businesses who are clamoring for the same consumer dollars as you.  The competition may or may not be in the same industry,

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When is a Gift Not a Gift?

This morning I received an email from a coach whose email list I’m on.  In it, she requested that I participate in a quick survey, and that my "reward" would be a gift worth $20. 

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Birthday Celebrations

I was born into a family full of September birthdays.  My dad’s birthday is Sept. 11, my mom’s is Sept. 12, my sister’s is Sept. 20, and my ex-husband’s is Sept. 13, so at one time I was inundated

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How Returning a Phone Call Turned into $8,000.00

Recently, my sweetie, Eric, decided that he no longer wanted to have anything to do with our yard maintenance (like mowing, weed whacking, edging etc.).  Additionally, we had some pretty overgrown,

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