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Category Archives for Customer Service

The Key Ingredient in Client Satisfaction: Underpromise and Overdeliver

Like anyone else who operates a small service business, your word is your bond with your clients. A client might tolerate a broken promise here and there for a very good reason, but if the broken promises

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Top 7 Strategies to Build Trust in Your Online Service Business

How do you know whom you can trust online?  Which businesses are legit, and which ones are primed to rip you off?  It can be tough these days determining which is which.  With the advent

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The Lifetime Value of Your Customer

About a week ago I bought a piece of software to help me submit press releases automatically.  It didn’t quite work as I had hoped with all the sites to which it submits, but did save me a

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